IT INFRASTRUCTURE & OPERATIONS — HAMILTON, BURLINGTON, OAKVILLE & WESTERN NIAGARA
KHION — COMMAND THE EDGE.

IT infrastructure that stays secure, reliable, and under control.

KHION provides security-first IT infrastructure, Microsoft 365, network, endpoint, and backup support for small and medium businesses in Hamilton, Burlington, Oakville, and Western Niagara.

See what we cover
Standard support $150/hr · Emergency after-hours $225/hr
24/7
Endpoint patching & monitoring
2 hr
Minimum for on-site emergency work
MFA
Enforced across every managed account

Four layers of coverage, one point of contact.

Every engagement starts with an audit of what's already running before we touch anything.
LAYER — ONBOARDING

Core office onboarding & setup

  • Workstation deployment
  • OS installation & imaging
  • Hardware asset tracking
  • Microsoft 365 deployment
LAYER — CONTINUITY

Infrastructure & data continuity

  • QNAP / Synology storage management
  • Automated local & cloud backups
  • Secure WireGuard remote VPN
LAYER — SECURITY

Endpoint security & device health

  • Patching via Datto RMM & Intune
  • Access controls
  • Org-wide MFA deployment
LAYER — QUICK FIX

General IT troubleshooting

  • One or two things broken — nothing bigger
  • Printer, Wi-Fi & peripheral issues
  • Software errors & account lockouts
  • No contract or minimum required

Two ways to work with us.

No bundled hours, no hidden call-out fees. What you see is what's billed.
On-demand

On-demand support

$150/hour
Emergency after-hours: $225/hour

$150/hour applies during standard support hours. Emergency after-hours work is $225/hour, with a 2-hour minimum on-site. We confirm the applicable rate with you before work begins.

Managed

Managed operations plan

Custom/month

Continuous endpoint patching, backup health checks, and ongoing monitoring. Priced per user, based on your environment's size and scope — we assess before quoting, and any response-time commitment is agreed with you in writing as part of that scope, not assumed.

Not sure where to start? Get a free IT Health Check.

Output: current state → risks → priorities → recommended actions.

A free assessment of what's actually running in your environment right now — so you know what's working, what's at risk, and what to prioritize before committing to anything.

WHAT WE CHECK
  • Microsoft 365 & identity — MFA, access
  • Endpoints & patch status
  • Backups — local & cloud
  • Network & remote access
  • Hardware lifecycle & documentation
WHAT'S INCLUDED
  • One assessment call, up to 45 minutes
  • A written summary of what we found
  • Prioritized recommendations — no obligation to act on them
  • Any remediation work is scoped and quoted separately, only if you choose to proceed

Tell us what's running and what's broken.

We'll reply within one business day with next steps. Emergency requests get a callback the same day where possible.

Response window: same business day
Serving Hamilton, Burlington, Oakville & Western Niagara
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