IT INFRASTRUCTURE & OPERATIONS — GOLDEN HORSESHOE, WATERLOO REGION & NIAGARA REGION
Command the edge of your network.
Security-first IT support, network administration, and hardware lifecycle management for small and medium businesses in Hamilton, Burlington, Oakville, Kitchener, Cambridge, Grimsby, Lincoln, St. Catharines, and the Niagara Region.
Every engagement starts with an audit of what's already running before we touch anything.
LAYER — ONBOARDING
Core office onboarding & setup
Workstation deployment
OS installation & imaging
Hardware asset tracking
Microsoft 365 deployment
LAYER — CONTINUITY
Infrastructure & data continuity
QNAP / Synology storage management
Automated local & cloud backups
Secure WireGuard remote VPN
LAYER — SECURITY
Endpoint security & device health
Patching via Datto RMM & Intune
Access controls
Org-wide MFA deployment
LAYER — QUICK FIX
General IT troubleshooting
One or two things broken — nothing bigger
Printer, Wi-Fi & peripheral issues
Software errors & account lockouts
No contract or minimum required
RATES
Two ways to work with us.
No bundled hours, no hidden call-out fees. What you see is what's billed.
On-demand
On-demand support
$150/hour
For emergency repairs, one-time network optimizations, or urgent hardware setups. On-site visits carry a 2-hour minimum.
Managed
Managed operations plan
Custom/month
Continuous 24/7 endpoint patching, backup health checks, and guaranteed SLA response windows. Priced per user.
GET IN TOUCH
Tell us what's running and what's broken.
We'll reply within one business day with next steps. Emergency requests get a callback the same day where possible.
Response window: same business day
Serving the Golden Horseshoe, Waterloo Region & Niagara Region
Privacy Policy
EFFECTIVE — SEPTEMBER 2026
KHION ("we", "us") respects your privacy. This notice explains what information we collect through khion.ca and how we use it.
Information we collect
When you submit the support request form, we collect the name, company name, email address, phone number, service type, and message you provide. We don't collect anything else about you through this site.
How we use it
We use this information only to respond to your request and deliver the IT services you ask for. We do not sell, rent, or share your information with third parties for marketing purposes.
Form processing
Form submissions are delivered to us through Formsubmit, a third-party form-processing service. Your submission passes through their systems in transit — see their own privacy policy at formsubmit.co for how they handle that.
Data retention
We keep submitted information only as long as needed to respond to your request and, if you become a client, for the length of our working relationship plus any period required for our own record-keeping.
Your rights
You can ask us to access, correct, or delete information you've submitted at any time — just reach out using the contact form on this site.
Changes
We may update this notice from time to time. The effective date above reflects the most recent change.
Confirm your request
By submitting, you authorize Team KHION to contact you using the phone number and email address you provided above.